Help Center

Answers for attendees, members, and organizers. Still stuck? Email support@quborly.com — we typically reply within 1–2 business days.

Looking for step-by-step instructions?

Use the How To guides for web and mobile walkthroughs covering events, communities, earning, business tools, advertising, tickets, and safety.

Open How To guides

For attendees & members

Create an account: Sign up with your email and a password, then verify your email from the link we send. You can browse public events and communities without an account, but you'll need one to reserve, buy, join, or post.
Find events: Use Discover to search and filter by category, location, date, format (online/in-person), and price. Public events and communities are discoverable; unlisted and invite-only ones are not.
Reserve a pre-sale ticket: On a conditional ticket pre-sale, you save a payment method and authorize a future charge up to the disclosed amount. You are not charged while the pre-sale is pending. If the event reaches its minimum by the reservation deadline and the disclosed terms still match, your saved card may be charged automatically. If it does not, no charge is made. See the Payments Policy and the pre-sale tutorial.
Buy a ticket: For fixed-price events you pay at checkout. The total, including any fees, is shown before you confirm. Payment is processed securely by Stripe. See the Payments Policy for seller, fee, dispute, and prohibited-transaction rules.
Refunds & cancellations: Refund eligibility depends on the organizer's stated policy, shown on the event page and before checkout. If an organizer cancels, you're refunded the ticket price. See the Refund Policy.
Join a community: Communities can be free or paid. Paid memberships disclose recurring billing at checkout; you can cancel anytime and keep access until the end of the paid period.
Privacy controls: Manage profile visibility and attendance/membership visibility from your profile settings. Private and invite-only participation is never shown publicly.
Report a safety issue: Use the Report controls on any event, community, or profile, or email safety@quborly.com. See the Safety Center.
Join a virtual showcase: Accepted contestants and team presenters receive a published screen-time slot and readiness deadline. Join backstage early and mark yourself ready. A missed deadline is not an automatic forfeiture: the producer checks availability and reasonable technical or accommodation issues before recording any forfeiture.
Join networking or mixers: Eligible attendees may use camera and microphone in networking and mixer rooms. These rooms are moderated and live-only, with no Quborly recording or replay. Leave camera or microphone off whenever you do not want to share them.

For organizers

Create an event: Use Create to add title, description, category, date/time, timezone, location or virtual link, capacity, ticket type, price, and refund policy. Paid events require payout onboarding.
Create a pre-sale event: Choose a pre-sale, interest list, or location-reveal pre-sale. Attendees either reserve with explicit future-charge consent or join an interest list with no card required.
Free vs paid events: Free events publish without payout setup. Paid and pre-sale events require connecting a payout account before they can collect money.
Payouts: Payouts run through Stripe Connect and depend on your onboarding and verification status. Public verification is separate from payout onboarding. See the Payments Policy.
Refunds: Issue refunds per your stated policy. Fully refunded charges return the platform fee where the cancellation is by you or by Quborly.
Manage attendees & sales: Track reservations and sales from your dashboard. Cancelling an event notifies attendees, releases pending reservations, and refunds completed charges where required.
Community memberships: Offer free or paid membership. Paid memberships must disclose recurring billing; members can cancel anytime.
Event privacy & safety: Choose public, unlisted, invite-only, or approval-required. Don't expose private venue details unless intended. See organizer expectations in the Safety Center.
Schedule a showcase: In a draft round, publish a sequential run of show with a first start time, per-contestant duration, optional transition time, and readiness lead time. A one-hour block can hold 20 three-minute slots when no transition time is added. Once the round is scheduled, its roster and screen times are frozen.
Keep the live event on track: The producer console shows the current and next contestant, countdown, readiness state, and backstage presence. Call, start, complete, or human-confirm a forfeited slot with a recorded reason after checking technical and accommodation circumstances.

Ticket Delivery and Event Access

Standard paid tickets: your ticket is confirmed after checkout succeeds. It appears in your Quborly account under Tickets, and confirmation is sent by email when email delivery is configured. Organizers verify entry with the ticket QR code or attendee roster.

Conditional ticket pre-sales: a pending reservation is not a confirmed ticket. It becomes a confirmed ticket only after the event reaches its minimum by the reservation deadline and payment succeeds. If payment fails, you may need to update your payment method. If the minimum is not reached, the event is not confirmed and no charge is made.

Virtual events: access opens from the event page for eligible ticket holders. Do not publicly share private access links. If you cannot access a virtual event, contact support before the event starts.

Cancelled or rescheduled events: refunds return to the original payment method when required by the refund policy. Processing time depends on Stripe and the card issuer. For material schedule changes, attendees may request a refund under the Refunds and Cancellations Policy.

See also the Refund Policy, Payments Policy, Safety Center, and Privacy Policy.