Help Center

Answers for attendees, members, and organizers. Still stuck? Email support@quborly.com — we typically reply within 1–2 business days.

For attendees & members

Create an account: Sign up with your email and a password, then verify your email from the link we send. You can browse public events and communities without an account, but you'll need one to reserve, buy, join, or post.
Find events: Use Discover to search and filter by category, location, date, format (online/in-person), and price. Public events and communities are discoverable; unlisted and invite-only ones are not.
Reserve a pre-sale ticket: On an all-or-nothing event you save a payment method and authorize a charge up to the disclosed amount. You are not charged while the campaign is pending — only if it reaches its goal by the deadline. If it falls short, you are not charged.
Buy a ticket: For fixed-price events you pay at checkout. The total, including any fees, is shown before you confirm. Payment is processed securely by Stripe.
Refunds & cancellations: Refund eligibility depends on the organizer's stated policy, shown on the event page and before checkout. If an organizer cancels, you're refunded the ticket price. See the Refund Policy.
Join a community: Communities can be free or paid. Paid memberships disclose recurring billing at checkout; you can cancel anytime and keep access until the end of the paid period.
Privacy controls: Manage profile visibility and attendance/membership visibility from your profile settings. Private and invite-only participation is never shown publicly.
Report a safety issue: Use the Report controls on any event, community, or profile, or email safety@quborly.com. See the Safety Center.

For organizers

Create an event: Use Create to add title, description, category, date/time, timezone, location or virtual link, capacity, ticket type, price, and refund policy. Paid events require payout onboarding.
Run a pre-sale campaign: Set a minimum threshold and deadline. Attendees reserve and authorize a charge; everyone is charged only if the goal is met by the deadline, otherwise no one is charged.
Free vs paid events: Free events publish without payout setup. Paid and pre-sale events require connecting a payout account before they can collect money.
Payouts: Payouts run through Stripe Connect and depend on your onboarding and verification status. Public verification is separate from payout onboarding.
Refunds: Issue refunds per your stated policy. Fully refunded charges return the platform fee where the cancellation is by you or by Quborly.
Manage attendees & sales: Track reservations and sales from your dashboard. Cancelling an event notifies attendees and stops further charges.
Community memberships: Offer free or paid membership. Paid memberships must disclose recurring billing; members can cancel anytime.
Event privacy & safety: Choose public, unlisted, invite-only, or approval-required. Don't expose private venue details unless intended. See organizer expectations in the Safety Center.

See also the Refund Policy, Safety Center, and Privacy Policy.