Refunds & Cancellations

This policy explains how charges, refunds, and cancellations work on Quborly. It is part of our Terms of Service. Specific events may have their own refund rules set by the Host, which are shown on the event page; where a Host’s stated policy is more generous, it applies.

1. All-or-Nothing Pre-Sale Events

• When you reserve a spot, your payment method is authorized but not charged.
• If the event reaches its goal by the deadline, your payment method is charged automatically and your ticket is confirmed.
• If the event does not reach its goal, it is canceled and you are not charged. Any authorization hold is released by your bank within a few business days.

2. Standard (Direct) Ticket Purchases

For events sold at a fixed price, your purchase is charged at checkout. Refund eligibility depends on the Host’s stated policy for that event. Unless the Host offers a more generous policy, paid tickets are generally non-refundable except as described below or as required by law.

3. Event Cancellations & Material Changes

If a Host cancels an event after you have been charged, you are entitled to a refund of the ticket price. If a Host makes a material change (for example, a significant change to date, time, or format) you may request a refund. Refunds are returned to your original payment method.

4. Community Memberships

Paid community memberships may be one-time or recurring as described at checkout. You can cancel a recurring membership at any time; cancellation stops future charges and access continues until the end of the current paid period. Membership fees already paid are generally non-refundable except where required by law.

5. Advertising Credits & Promotions

Advertising credits and promotion purchases are non-refundable except where required by law. Credits have no cash value and may expire. If we remove a promotion for violating our policies, no refund is provided.

6. Platform & Processing Fees

When a refund is issued, the ticket price is returned to the buyer. Payment-processing fees may be non-recoverable depending on our processor’s rules at the time of the transaction. Quborly’s platform fee is refunded when the underlying charge is fully refunded due to a cancellation by the Host or by Quborly.

7. How to Request a Refund

First contact the Host through the event page. If you cannot resolve the issue, or your purchase qualifies for a refund under this policy, contact us at support@quborly.com with your order details. We aim to respond within a few business days.

8. Chargebacks

If you believe a charge is incorrect, please contact us before disputing it with your bank so we can help resolve it. Fraudulent chargebacks may result in account suspension.

9. Statutory Rights

Nothing in this policy limits any non-waivable refund or consumer- protection rights you may have under the laws of your jurisdiction.

10. Contact

Questions about a charge or refund? Email support@quborly.com.